Salon Polcies

Please be sure to read our policies page before proceeding with requesting or booking an appointment with us.

Our policies page offers detailed information regarding booking and requesting appointments. We are committed to providing our clients with transparent and comprehensive policies to ensure their satisfaction

Don't get caught without a reservation - Secure your spot and pay with plastic! Our process requires a credit card to lock in an appointment or make you eligible for the waiting list. We accept all cards (so you can have your pick) and be sure to read up on our policies before you make a request - this way you'll be all set for your appointment slot! (Woo-hoo!)

Our policies apply to all customers, giving you peace of mind.



Stay on top of your appointment with our 48-hour cancellation and rescheduling policy. We kindly ask that you provide at least 48 hours notice to cancel, reschedule, or make any changes to your appointment. And, as a bonus, we'll send you reminders 5, 3, and 2 days before your scheduled date, so you don't have to worry about being late! If you need to make any changes, just give us 48 hours' notice to make sure we can accommodate you.

Our premium appointment service upholds a strict policy of punctuality and order: any cancellations or rescheduling within 48 hours of the planned appointment, or no shows, will be held responsible for 50% of the booked service. Similarly, requests to change or remove booked services within 48 hours won't be tolerated. Rely on us for essential services that honor and respect your valuable time. (see 'changing appointment' policy below for more detail)

Should you be required to reschedule due to not following the "How To Arrive" information or not properly preparing for your appointment , (i.e not doing forms, coming in with makeup or makeup residue(ash appts), coming with hair tangled, matted, etc), would result in a cancellation and the above cancellation policy applies.


Please be mindful of appointments before and after you. We ask all our client to arrive 5-10 minutes early to have enough time to locate our location and to prevent any late arrivals that could push other appointments back. We grant you a generous 9-minute grace period before a $20 late fee is applied if time allows the service to still be performed. If an appointment cannot be performed/ has to be rescheduled, the above cancellation fee will apply.

If you have an appointment that is scheduled for 30 mintues or less, there is a 5 MINUTE grace period,

Squeeze ins
If you are being squeezed in, a squeeze in fee will apply. If you are being squeezed in you CAN NOT BE LATE! We are already accommodating you and have no extra time to be late. If you are late as a squeeze in, there is no grace period, you WILL need to reschedule and the above cancellation policy applies.


We send out multiple text and email reminders the week of your scheduled appointment. If appointments are not confirmed by 48 hours of the scheduled appointment time, your service(s) will be removed from the book and you will be charged the cancellation fee.

If you want to change the services you originally booked for, you must change them 48 hours prior to your appointment. If you make any changes less than 48 hours you will be charged for all services you were wanting to receive originally.

EXAMPLE: If you were booked for a hair cut and blow dry and you want to take off the blow dry it must be done PRIOR TO 48 hours. If not done before that time frame you will still be responsible for the balance of both the haircut and blow dry.

Please keep your email and phone number updated with us to ensure your appointment is not removed and no other fees or scheduling issues occur. We are not at fault if we do not have the correct or updated contact information.


If you have a confirmed appointment and do not show up, call/text to cancel or reschedule within the allotted time frame you will be charged 50% of the cost of the scheduled service.


New client pricing is available to anyone who has never received our services before or those who haven't visited our salon in over 9 months.


If your appointment requires filling out forms you MUST complete ALL forms required within 24 hours of requesting the appointment. If not done within 24 hours of requesting the appointment, the appointment may be declined or cancelled.


Should your appointment require a deposit, please note that the deposit is non-refundable unless there is a problem on our end. Rescheduling is allowed once within a month prior to requiring a new deposit.

When requesting an appointment your deposit will say "processing" in your bank account. This will not fully process until your appointment is accepted. If your appointment is declined, please allow 1-4 business days to reflect in your bank.

If your card is declined we will cancel your appointment immediately and you may rebook and try again.


You may not bring anyone with you to your appointment unless you have a disability and/or need assistance or if the person receiving the service is under the age of 18. No underage children are allowed in the building due to liability reasons unless they are receiving the service. We are very strict on this rule, we make absolutely no exceptions. Any extra guest will have to leave or your appointment will have to be rescheduled and the above rescheduling/cancellation policy applies.


ALL clients must keep a credit card on file to receive services to ensure our above policies are enforced. If any of the above policies are violated, Curls By Xian LLC reserves the right to and will charge the card on file 50% of the cost of the schedule service.


We charge a 3.5% + .15 fee for any card transaction.


Curls By Xian LLC has the right to refuse service to anyone for any reason.


We offer no refunds or returns of any kind on services and hair care products.

Please note: If you are new to your curly hair journey you hair may take a couple months to detox any silicones, sulfates or any old products from the hair. We ask you trust the process and give your hair time to adapt! The road to healthy, hydrated curls is not a fast one!